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Return Policy

I. Return

We will accept a return of our products for a refund of your purchase price, minus the shipping and handling costs, provided such return is made within 30 days of delivery with valid proof of purchase and provided such products are returned in their original condition (the “Return”). For the Return, you must email us to support@iamili.com with your order number. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We do not accept the Returns of (a) any product(s) that has been opened (taken out of its plastic wrap), (b) any product(s) not in its original condition or (c) any product(s) that is damaged, played, or is missing parts.

II. Defective Return

For defective returns and exchanges or repairs (the “Defective Return”), when the defective product is eligible for manufacturer's warranty (i.e. within the warranty period), we will, at our sole discretion, exchange the defective product with a new product or have the defective product repaired. For the Defective Return, you must email us to support@iamili.com with your order number.

III. Refund and Exchange

In the event of the Return or Defective Return, you must put items in the original box, together with all accessories, such as a charger, which were included at the time of purchase. We’ll inspect all returned items and issue a refund or exchange once the inspection is complete. If anything is missing from your returned items, (i) in the event of the Refund, the fee for such missing item will be deducted and (ii) in the event of the Exchange, no exchange will be made until such missing item is returned to us. Your refund will be credited back to the same payment method used to make the purchase on our site.